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Advanced Search Results For "e-services"

1 - 10 of 10 results for
 "e-services"
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Assessing the market valuation of e-service initiatives.

Publication Type: Academic Journal

Source(s): International Journal of Service Industry Management. 2007, Vol. 18 Issue 3, p224-245. 22p.

Abstract: Purpose - This study aims to examine how e-service initiatives affect a firm's market valuation. To provide further insight, paper also assesses the impact of technology acquisition mode, the firm's organizational position, industry characteristics, an...

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Temporal and spatial e-service value.

Publication Type: Academic Journal

Source(s): International Journal of Service Industry Management. 2006, Vol. 17 Issue 3/4, p380-400. 21p. 2 Diagrams, 5 Charts.

Abstract: Purpose—To develop a conceptual framework for temporal and spatial e-service value. Design/methodology/approach—In the empirical study, the temporal and spatial value of c-services is qualitatively explored. Positioned within service research, a concep...

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Cost benefit factor analysis in e-services.

Publication Type: Academic Journal

Source(s): International Journal of Service Industry Management. 2003, Vol. 14 Issue 5, p570-595. 26p.

Abstract: This article studies the cost benefit factor analysis in e-services. The Internet is currently used as a platform through which services are delivered to businesses and their customers. This article first presents a research framework for e-service eva...

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E-service: enhancing internal customer service through e -procurement.

Publication Type: Academic Journal

Source(s): International Journal of Service Industry Management. 2003, Vol. 14 Issue 5, p539-555. 17p.

Abstract: The article studies the enhancing of internal customer service through e-procurement. E-business developments represent a significant step in the evolution of inter-organizational systems (IOS). Their impact on external supply chains is a major area of...

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Moderated group chat: an empirical assessment of a new e-service encounter.

Publication Type: Academic Journal

Source(s): International Journal of Service Industry Management. 2002, Vol. 13 Issue 5, p496. 15p.

Abstract: Evaluates the satisfaction of customers with the moderated group chat (MGC) electronic service encounter. Concept of MGC; Perception of customers in terms of usefulness of the chat group; Applications of the service in business.

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The impact of loyalty with e-CRM software and e-services.

Publication Type: Academic Journal

Source(s): International Journal of Service Industry Management. 2002, Vol. 13 Issue 5, p452. 23p. 6 Charts.

Abstract: Examines the influences affecting electronic customer relationship management (e-CRM) software and services purchases of organizational customers. Growth of electronic services use in business; Role of e-CRM software providers in the delivery of elect...

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Exploring consumer evaluations of e-services: a portal site.

Publication Type: Academic Journal

Source(s): International Journal of Service Industry Management. 2001, Vol. 12 Issue 4, p359. 19p. 1 Diagram, 6 Charts.

Abstract: Presents information regarding the importance and growth of e-services, accessed via the internet or mobile phone. Stresses the need to develop a better understanding of how consumers evaluate these services and develop e-loyalty; Data obtained from an...

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Customer adoption of e-service: an experimental study.

Publication Type: Academic Journal

Source(s): International Journal of Service Industry Management. 2001, Vol. 12 Issue 2, p184. 24p. 3 Charts, 1 Graph.

Abstract: So far, the term e-commerce has been primarily associated with communicating the brand and/or enabling sales transactions. However, the next vista for companies operating in the virtual marketplace seems to be e-service or, delivering value-added, inte...

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Editorial From p-services to e-services.

Publication Type: Academic Journal

Source(s): International Journal of Service Industry Management. 2003, Vol. 14 Issue 5, p480-482. 3p.

Abstract: The article presents an introduction to the November 2003 issue of the "International Journal of Service Industry Management." The advent of Internet and the World Wide Web has enabled an organization to transform many of its services from physical pro...

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E-service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away (Book).

Publication Type: Review

Source(s): International Journal of Service Industry Management. 2004, Vol. 15 Issue 3, p327-328. 2p.

Abstract: Reviews the book "E-Service: 24 Ways to Keep Your Customers--When the Competition Is Just a Click Away," by Ron Zemke and Tom Connellan.

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