scroll to top
0

Mobile Menu

Header Layout

EBSCO Auth Banner

Let's find your institution. Click here.

Page title

Advanced Search Results For "e-services"

1 - 10 of 20 results for
 "e-services"
Results per page:

The importance of e-service quality in the livestreaming music concert business

Publication Type:Academic Journal

Source(s):Cogent Social Sciences, Vol 8, Iss 1 (2022)

Abstract:The live music concert business was one of the economic sectors most affected by mandatory quarantine and social restrictions due to COVID-19. The quarantine forced this industry to reinvent itself through digital communication, to be able to continue ...

View details

Measuring the Mediating Roles of E-Trust and E-Satisfaction in the Relationship between E-Service Quality and E-Loyalty: A Structural Modeling Approach.

Publication Type:Academic Journal

Source(s):Mathematics (2227-7390). Jul2022, Vol. 10 Issue 13, p2328-N.PAG. 15p.

Abstract:Despite a plethora of research studies on service quality, in general, and electronic (e) service quality, in particular, studies often focus on either understating the dimensions of e-service quality or its direct relationship with other variables suc...

View details

The Role of E-Satisfaction in Mediating the Effect of E-Service Quality and E-WOM on E-loyalty on Online Marketplace Customers in Denpasar, Bali, Indonesia

Publication Type:Academic Journal

Source(s):Management and Economics Research Journal, Vol 6, Pp 1-7 (2020)

Abstract:This research is motivated by the convenience for consumers to move from an online site to another online site when shopping online. This makes consumers vulnerable to switching to other online shopping sites. This study aims to determine the role of e...

View details

The role of customer e-trust, customer e-service quality and customer e-satisfaction on customer e-loyalty.

Publication Type:Academic Journal

Source(s):International Journal of Data & Network Science; 2022, Vol. 6 Issue 2, p477-485, 9p

Abstract:Copyright of International Journal of Data & Network Science is the property of Growing Science and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, u...

View details

Behavioral Customer Loyalty in Online Shopping: The Role of E-Service Quality and E-Recovery.

Publication Type:Academic Journal

Source(s):Journal of Theoretical & Applied Electronic Commerce Research; Jan2018, Vol. 13 Issue 1, p26-38, 13p

Abstract:Copyright of Journal of Theoretical & Applied Electronic Commerce Research is the property of MDPI and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However...

View details

The Moderating Role of Website Familiarity in the Relationships Between e-Service Quality, e-Satisfaction and e-Loyalty.

Publication Type:Academic Journal

Source(s):Journal of Internet Commerce. October-Dec2019, Vol. 18 Issue 4, p369-394. 26p. 1 Diagram, 4 Charts.

Abstract:Intense competition drives e-tailers to search for radically new ways to maintain and increase their market share. Drawing on Bagozzi's (1992) appraisal → affective response → behavior framework, this study highlights the need, and develops a framework...

View details

Drivers of E-Loyalty in E-Recruitment: The Role of E-Service Quality, E-Satisfaction, and E-Trust in Jordan, an Emerging Market.

Publication Type:Academic Journal

Source(s):Journal of Electronic Commerce in Organizations. Apr-Jun2021, Vol. 19 Issue 2, p1-17. 17p.

Abstract:This paper investigates drivers of e-loyalty in the B2B e-recruitment industry in Jordan, exploring the relationship between e-service quality, e-satisfaction, and e-trust, and the effect of e-satisfaction and e-trust on e-loyalty. An online survey was...

View details

HUBUNGAN E-SERVICE QUALITY DAN E-LOYALTY DENGAN E-SATISFACTION PADA KONSUMEN GO-JEK DAN GRAB DI KOTA SEMARANG. (Indonesian)

Publication Type:Academic Journal

Source(s):Sosiohumaniora; Nov2019, Vol. 21 Issue 3, p237-246, 10p

Abstract:Copyright of Sosiohumaniora is the property of Sosiohumaniora and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email...

View details

Conceptualization and assessment of E-service quality for luxury brands.

Publication Type:Academic Journal

Source(s):Service Industries Journal. Mar2020, Vol. 40 Issue 5, p436-470. 35p. 5 Diagrams, 4 Charts.

Abstract:本研究由兩部分組成,研究一系統地評估奢侈時尚網站的電子服務質量表現,研究二調查了實際購物者對奢侈時尚網站的電子服務質量及其對電子滿意度和電子忠誠度的影響的認知和評價。該研究結果證實了奢侈時尚網站電子商務發展的初步階段,揭示了線上和線下體驗之間的巨大差距。該研究進一步顯示了奢侈品在線購物者收入水平在電子服務質量,電子滿意度和電子忠誠度的感知和評價之間的關係中的調節作用。在研究中確定和實證驗證的綜合電子服務屬性將對學術研究人員和行業從業者提供巨大的幫助,不僅可用於評估當前的電子服務質量,還可用於確定具體...

View details

The role of social presence in establishing loyalty in e-Service environments

Publication Type:Academic Journal

Source(s):Interacting with Computers. Jan2007, Vol. 19 Issue 1, p43-56. 14p.

Abstract:Abstract: Compared to offline shopping, the online shopping experience may be viewed as lacking human warmth and sociability as it is more impersonal, anonymous, automated and generally devoid of face-to-face interactions. Thus, understanding how to cr...

View details

banner_970x250 (970x250)

sponsored