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Pengaruh E-Service Quality dan E-Trust Terhadap E-Customer Loyalty Pada Pengguna Dompet Digital DANA Melalui E-Satisfaction Sebagai Variabel Intervening
Publication Type: Academic Journal
Source(s): Jurnal Sisfokom, Vol 12, Iss 1, Pp 36-44 (2023)
Abstract: Penelitian ini bertujuan untuk menganalisis dan membuktikan pengaruh e-service quality dan e-trust terhadap e-customer loyalty melalui e-satisfaction sebagai variabel intervening pada pengguna dompet digital DANA. Penelitian ini berfokus pada DANA seba...
Repurchase intention of e-commerce customers in Indonesia: An overview of the effect of e-service quality, e-word of mouth, customer trust, and customer satisfaction mediation
Publication Type: Academic Journal
Source(s): International Journal of Data and Network Science, Vol 7, Iss 1, Pp 329-340 (2023)
Abstract: The rapid development of e-commerce in Indonesia makes the competition in this business increasingly fierce. This study aims to determine and analyze the effect of e-service quality, e-word of mouth (e-WOM), customer trust on customer satisfaction on e...
ENHANCEMENT OF E-SERVICE QUALITY, WORD OF MOUTH, AND CORPORATE IMAGE TOWARDS THE USE OF MOBILE BANKING IN INDONESIAN SHARIA BANK KENDARI BRANCH, INDONESIA
Publication Type: Academic Journal
Source(s): Russian Journal of Agricultural and Socio-Economic Sciences, Vol 132, Iss 12, Pp 73-80 (2022)
Abstract: This study is to examine and analyze empirically the effect of E-Service Quality, Word Of Mouth and Corporate Image on Customer Decisions in Using Mobile Banking at Bank Syariah Indonesia Kendari Branch. This research is an explanatory research that ai...
E-Service Quality Assessment According to Hierarchical Service Quality Models
Publication Type: Academic Journal
Source(s): Management Systems in Production Engineering, Vol 30, Iss 4, Pp 311-318 (2022)
Abstract: E-commerce is becoming more and more popular. The COVID-19 pandemic made its development even faster. Currently, an enterprise that does not provide its services via the Internet is suffering heavy losses. Online shopping is largely different from trad...
E-services in municipal offices during the Covid-19 pandemic
Publication Type: Academic Journal
Source(s): Journal of Modern Science, Vol 49, Iss 2, Pp 621-637 (2022)
Abstract: Objectives The Covid-19 pandemic and the social and economic crisis it caused made it necessary for local government units to quickly adapt to functioning in the new reality. Local governments were forced to take steps to reorganize their operations, a...
E-Service Quality Pada Pelayanan Kependudukan Elektronik Alpukat Betawi Pemerintah Provinsi DKI Jakarta
Publication Type: Academic Journal
Source(s): Publisia (Jurnal Ilmu Administrasi Publik), Vol 7, Iss 2, Pp 174-187 (2022)
Abstract: Alpukat Betawi is an electronic public service provided to facilitate population administration services in the DKI Jakarta Province. However, not all electronic services have good service quality. This can be seen from some problems such as systems th...
Government-to-business e-service provision in Myanmar
Publication Type: Academic Journal
Source(s): International Journal of Research In Business and Social Science, Vol 12, Iss 1 (2023)
Abstract: This study aims to increase knowledge and understanding of Government-to-Business (G2B) Services in Myanmar and will also discover the critical challenges for G2B e-Service provision in Myanmar. The government officials from the agencies providing G2B ...
PENGARUH E-SERVICE QUALITY TERHADAP E-CUSTOMER SATISFACTION PADA MARKETPLACE SHOPEE
Publication Type: Academic Journal
Source(s): Equilibrium: Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi, Vol 11, Iss 2, Pp 1-6 (2022)
Abstract: Abstrak Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas layanan elektronik terhadap kepuasan pelanggan elektronik di marketplace shopee. Jenis penelitian ini adalah penelitian asosiatif kuantitatif dan lokasinya di Kota Bima. Dalam...
The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce
Publication Type: Academic Journal
Source(s): International Journal of Research In Business and Social Science, Vol 11, Iss 6, Pp 600-608 (2022)
Abstract: This study focuses on the quality of electronic services and consumer confidence in increasing customer loyalty through consumer satisfaction. This study aims to determine and analyze the effect of e-service quality and customer experience of trust on ...
Implementation of e-service quality by front office department in increasing guest satisfaction at Movenpick Resort & Spa Jimbaran Bali
Publication Type: Academic Journal
Source(s): Journal of Applied Sciences in Travel and Hospitality, Vol 5, Iss 2, Pp 88-97 (2022)
Abstract: This study was conducted to determine the implementation of e-service quality by the front office department to guest satisfaction and to determine the percentage of guest satisfaction with e-service quality by the front office department at Mevenpick ...