scroll to top
0

Mobile Menu

Header Layout

EBSCO Auth Banner

Let's find your institution. Click here.

Page title

Advanced Search Results For "e-services"

1 - 10 of 2,633 results for
 "e-services"
Results per page:

The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce

Publication Type:Academic Journal

Source(s):International Journal of Research In Business and Social Science, Vol 11, Iss 6, Pp 600-608 (2022)

Abstract:This study focuses on the quality of electronic services and consumer confidence in increasing customer loyalty through consumer satisfaction. This study aims to determine and analyze the effect of e-service quality and customer experience of trust on ...

View details

Analysis of e-Service quality performance at BKPSDM Lubuklinggau web-based using E-Govqual and Importance Perfomance Analysis (IPA) methods

Publication Type:Academic Journal

Source(s):Sinkron, Vol 7, Iss 3, Pp 1017-1027 (2022)

Abstract:The Agency for Personnel and Human Resources Development (BKPSDM) uses the E–Kinerja service system. E-performance is a system for measuring employee performance. E- Govqual is a method that has attributes for assessing service quality. E-Government Im...

View details

The Effect of E-Service Quality and E-Trust on Customer Loyalty and Mediating Customer Satisfaction of Internet Banking Users

Publication Type:Academic Journal

Source(s):Jurnal Manajemen Dan Kewirausahaan, Vol 10, Iss 1, Pp 24-34 (2022)

Abstract:These points of research to analyze the effect of e-service quality and e-trust on customer satisfaction and loyalty of internet banking users. The population in this research was Bank of Kaltimtara customers who had used internet banking services. The...

View details

Do E-Service Quality and Customer Satisfaction Affect Loyalty in E-Retailing? Evidence from Ghanaian Online Consumers

Publication Type:Academic Journal

Source(s):TIJAB (The International Journal of Applied Business), Vol 6, Iss 1, Pp 17-34 (2022)

Abstract:This present research investigates the role of e-service quality and customer satisfaction in loyalty creation among Ghanaian online consumers. 403 sample data were collected from Ghanaian consumers who shop on an online shopping platform. The findings...

View details

Analisis e-service quality pada aplikasi PeduliLindungi selama masa pandemi Covid-19 di DKI Jakarta

Publication Type:Academic Journal

Source(s):Publisia (Jurnal Ilmu Administrasi Publik), Vol 7, Iss 1, Pp 26-36 (2022)

Abstract:PeduliLindungi app is currently a mandatory app to do daily activities during COVID-19. The service quality of the PeduliLindungi app has become a public concern considering that the application is currently used by all people. However, users often hav...

View details

Effect of e-service quality on customer engagement behavior in community e-commerce

Publication Type:Academic Journal

Source(s):Frontiers in Psychology, Vol 13 (2022)

Abstract:Customer engagement behavior is a critical success factor for community e-commerce. While many community e-commerce websites are currently improving service quality to enhance customer engagement behavior, little is known about how such e-services affe...

View details

Interaction of E-Service Quality, Experiential Marketing, Trust, and Satisfaction on Repurchase Intention

Publication Type:Academic Journal

Source(s):Management Analysis Journal, Vol 11, Iss 1, Pp 71-82 (2022)

Abstract:The purpose of this study was to test the influence of e-service quality, experiential marketing, trust, and satisfaction on repurchase intentions. The population in this study was Bukalapak consumers with a sample number of 98 respondents. Sampling me...

View details

Pengaruh E-Service Quality terhadap E-Customer Loyalty melalui E-Customer Satisfaction sebagai Variabel Intervening Pada Aplikasi Tiket.com

Publication Type:Academic Journal

Source(s):Jurnal Manajemen, Vol 13, Iss 1, Pp 133-149 (2022)

Abstract:Online travel agency business sector shows a contradiction that even though e-service quality is still a lot of complaints, it has no effect on e-customer satisfaction. This study aims to analyze the direct effect of E-Service Quality on e-customer loy...

View details

Role of E-Service Quality (E-SQ) on Customers’ Online Buying Intention: An Extended Theory of Planned Behavior

Publication Type:Academic Journal

Source(s):IEEE Access, Vol 10, Pp 77337-77350 (2022)

Abstract:With rapid growth in the field of communication, technology, and higher internet penetration, extensive usage of electronic services has become inevitable. Therefore, electronic services (e-services) have become very popular and one of the key determin...

View details

Consumer evaluations of e-services: A perceived risk perception in financial institutions

Publication Type:Academic Journal

Source(s):Ekonomski Vjesnik, Vol 35, Iss 1, Pp 113-123 (2022)

Abstract:Purpose: This research integrates the perceived risk theory and the technology acceptance model to identify the consumer’s perception of risk toward electronic banking services. The main purpose of this research is to see how consumers perceive risk an...

View details

banner_970x250 (970x250)

sponsored